Southampton Airport Airport Services
Help point
Commuters are welcome to use the help point to view live flight updates, find facilities on an airport map, or receive information about local accommodation and transport.
The help point can be found in the main concourse, between arrivals and departures. Next to it, passengers will also find a tourist information touch-screen terminal. In case of requiring further help, travelers should look out for representatives of friendly Airport Ambassadors who will be happy to help.
Internet access
A complimentary 4 hour Wi-Fi service is available throughout the terminal and can be accessed through any internet-enabled mobile device on _Free SOU Airport. After the first 4 hours, passengers can choose to pay for extra time by using debit/credit card or PayPal. Prices are £3 /1 hr, £5 / 3 hrs, £9 / 24ZZ hrs, £70 / 6 months, £130 / 1 year.
Internet-connected PCs operated by Virgin Wi-Fi are accessible opposite the help point (before security checkpoint) and on upper levels of the departure lounge (after security checkpoint).
If passengers need power for their laptop, desks in the departure lounge are offering plug sockets, as well as the space to work, and instructions on connecting. The Globe and The Olive Tree both have power sockets for travelers’ convenience.
Lost property
If commuters dropped items while being at SOU, they should go to the lost property counter available by the check-in area.
For any items left on arriving flights, passengers should contact the lost property department. In case of discovering of leaving an item on the departing trip, travelers are advised to contact the lost property at their destination airport.
Passengers should note that a £5.00 service and storage charge per item is applicable for items not collected from the lost property counter on the same day that they were handed in.
Smoking areas
Due to the U.K. law, smoking is not allowed inside the airport buildings. A designated smoking area can be found conveniently available outside the terminal, on the central forecourt. However, passengers will not be able to smoke once they have passed through a security checkpoint into the departure lounge.
The use of electronic cigarettes is also not permitted within the building. Commuters are allowed to use electronic cigarettes outside of the terminal before security checkpoints only. Onboard aircraft is subject to individual airline policies.
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Border Force Once commuters landed at Southampton Airport, they will be obliged to pass through the passport control area. These methods involve a check of the identity card or passport and confirmation of travelers’ right to travel into the U.K. if needed. U.K. Border Force operates the passport control area passengers are advised to have their identity card or passport ready, removed from a wallet or holder, and have it open on the photo page. Travelers should remove their headwear or sunglasses and restrain from using any mobile device.
Whether passengers are traveling from Southampton Airport to Southampton Central or from Bournemouth to Southampton Airport, popular rideshare agency Uber is available to offer its services. The company provides the convenience of requesting a ride by using an app. After walking outside of the terminal, commuters can open their app and order a car per their group size and luggage requirements. Directions to a pick-up point are shown in the apps, since the location may not always be at the nearest exit. If a passenger can’t find their driver, they can always contact them by using the app. Uber rates to and from Southampton Airport are not always the same and mainly are affected by factors like time and traffic. The Uber price estimator in the app shows approximate trip prices as well as an estimate of how long it will take for the driver to arrive at the pick-up location.
The Car Rental Centre can be found opposite the terminal building, next to the Short Stay Car Park. By booking the Southampton Airport car hire in advance, passengers can take advantage of the best prices as well as some great offers. Commuters are asked to park in the car rental car park and return their keys to the car rental reception. When returning a hire car out of the reception center opening times, keys should be placed in the drop box available in the central terminal opposite check-in. Sixt Sixt car hire in Southampton offers affordable deals with excellent customer service and reliable luxury cars. The company has three branches in the city, one in the south, one towards the east, and one at the facility, making it easy to pick up the rental. To the south, Southampton Millbrook is near the Millbrook Train Station and about 1.4 miles from the ferry terminal. To the east, the Southampton West End branch is set off the M27 and ideally p