Zurich Airport Arrivals
Because of the biometric data available on passports, commuters can now cross the Schengen border without the intervention of the third-party.
Commuters who would like to use an automated passport control gate are required to fulfill the following conditions:
- At least 18 years old
- Biometric passport/e-passport (not an ID card)
- Citizen of Switzerland or an EU/EEA country
The automated passport control at Zurich Airport is voluntary for travelers. The staffed passport desks can still be used without any restrictions.
Automated passport control
Passengers should place their biometric passport on the passport reader at the security gate and wait until the document’s validity has been verified, and the entrance door opens.
After passing through the security gate, a biometric comparison is performed between a picture of the face (live recording) and the electronic photo stored in the e-passport. At the same time, of the biometric facial verification, personal data of customers is also checked against the passport data.
Once the check has been finished successfully, the exit door opens, and commuters leave the security gate. If the test indicates any irregularity or if additional clarification is required, manual inspection is performed. Once travelers have left the security gate, the biometric data collected during the check is deleted immediately.

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Because of the biometric data available on passports, commuters can now cross the Schengen border without the intervention of the third-party. Commuters who would like to use an automated passport control gate are required to fulfill the following conditions: At least 18 years old Biometric passport/e-passport (not an ID card) Citizen of Switzerland or an EU/EEA country The automated passport control at Zurich Airport is voluntary for travelers. The staffed passport desks can still be used without any restrictions. Automated passport control Passengers should place their biometric passport on the passport reader at the security gate and wait until the document’s validity has been verified, and the entrance door opens. After passing through the security gate, a biometric comparison is performed between a picture of the face (live recording) and the electronic photo stored in the e-passport. At the same time, of the biometric facial ver

Service & Information It’s never far from the next Service & Information desk at the airport. The facility provides passengers with a wide range of offers, services, and Informations. Commuters will find the Service & Information counters available at Arrivals 1 and 2, by car park 2 level 1, in Check-in 2 and the Airside Center. Wi-Fi Zurich Airport provides travelers and visitors with the opportunity to use the complimentary internet at the airport for 4 hours. After the complimentary 4 hours, additional internet credit may be purchased. The complimentary internet credit will refresh automatically after five hours. Users can log on via text message.

Passengers are welcome to discover the variety of flavors from around the world. Italian, Swiss, and Asian specialties, light snacks, and gourmet meals – at the facility’s 60 different restaurants, consistently fresh ingredients will transport them to the corners of the earth. To always provide passengers with a unique shopping experience, the product range is being continuously developed. In the cosmetics department of the walk-through duty-free store on Level 1 of the Airside Center, they can now find the following exclusive brands: Crème de La Mer, Molton Brown, Bobbi Brown, and Nuxe as well as an expanded Tom Ford selection. Commuters can discover the mysterious fragrances and high-quality care products available in the duty-free store.